Thank you for shopping with us! We want your shopping experience to be easy and enjoyable, and will make every effort to assist you with your needs. Here are answers to some commonly asked questions. If you would like more information about our products or your order that is not included here, please don’t hesitate to email us at firstname.lastname@example.org. We are more than happy to help!
Can I change the currency on your site?
All prices are in U.S. dollars and cannot be converted on our site.
I need to change the shipping address on my order.
Email email@example.com and give us the correct address. We’ll ensure your order gets to the right place!
I want to add another item to my order.
Email firstname.lastname@example.org and let us know. We can’t change the items in your order, but we can cancel your existing order so you can place a new one.
When will my order ship?
Orders placed by 2 PM EST will be shipped the same business day. Orders placed after 2 PM EST will ship the next business day.
Do you ship internationally?
Yes! We ship to every country in the world.
Where to you ship from?
New Jersey, U.S.
How much does shipping cost?
It depends on the weight of your order (how many books are included in your order). Shipping within the U.S. starts at $3.99, to Canada starts at $9.99, and to the rest of the world starts at $19.99.
What shipping carrier do you use?
We ship orders within the U.S. via USPS Media Mail and international orders via DHL Express Worldwide.
Is expedited shipping available?
Yes, you can select expedited shipping for orders to Canada or within the U.S. and your order will arrive in two business days. Expedited shipping within the U.S. is $24.99 and to Canada is $29.99.
Will there be additional duty charges on my order?
Some international orders incur additional fees or duties owed to DHL upon receipt of the package. These fees are not charged by us, nor are they communicated to us by the carrier. They are strictly charged by the carrier and vary from country to country.
How long will my order take to arrive?
If you’re in the continental U.S., you can expect to receive your order within 3-4 business days. If you’re outside of the U.S., you can generally expect your order within 1-2 weeks, but it may take longer depending on the time it takes to get through customs and the speed of your local post.
Do you accept returns?
Yes. Email email@example.com to request a return label. Your refund will be processed when your order arrives back at our warehouse.
Help! I haven’t received my order.
Email firstname.lastname@example.org with your order number and name. We will track your order and ensure it gets to you.
My order arrived but it was incorrect or damaged.
Email email@example.com and we’ll get you a replacement item.
Are your books available in stores?
Our books are available in select stores listed here.
Can I stock any of your books in my store?
Yes! Email firstname.lastname@example.org and we’ll send you a sample of our titles for you to try in your store.